Frequently Asked Questions

Arrival and departure

When are the rooms ready for occupancy?

Our rooms are available from 15:00 on the day of arrival.

From when can one arrive?

You are welcome to arrive at any time. If you arrive before 15:00 and your room is already ready, we will be happy to grant you an early check-in. If your room is not ready yet, you can already enjoy the hotel facilities: Wellness area, Lisi World, Lisi Bar, etc.

Until when should the check-out take place?

We kindly ask you to vacate the rooms at 11:00 am on the day of departure.

Can I get a late check-out?

A late check-out can only be requested the day before departure and availability is subject to occupancy. You are still welcome to enjoy the wellness area and Lisi World all day on the day of departure.

Are parking spaces available?

We offer free (uncovered) parking directly at the hotel. A charging station for electric vehicles is available free of charge.

Room facilities

Does every room have a balcony or terrace?

The majority of our rooms have a balcony or terrace.

What baby equipment does the hotel offer?

You are welcome to borrow the following products on request: cot, fall-out protection, baby monitor (range of 500 metres), baby bath, changing mat, nappy pail, child toilet seat, step stool, baby food/ bottle warmer, baby care set, travel buggy.

Is there a kettle in the room?

In the room you will find a tray with a kettle including tea equipment.

Are animals/dogs allowed?

You are welcome to bring your four-legged family member with you on holiday. We charge € 25.00/day without food for your animal friend. Please understand that your four-legged friend is not allowed in the dining rooms and lounges. Not even on the sunbathing lawns and in the wellness area. Due to the ideal location of our hotel, numerous walking and hiking trails are at your disposal.


When is the restaurant open for breakfast?

Our Lisi gourmet breakfast is available daily from 07:30 to 10:30.

When is the restaurant open for lunch?

Our Lisi lunch buffet is available daily from 12:00 to 13:30.

What drinks are included?

Fruit juices from the company “Rauch”, soda water, mountain spring water and soft drinks, as well as beer and wine.

Lisi's sweet hour

During Lisi’s “Sweet Hour”, which takes place daily from 15:00 to 16:00, homemade cakes or strudels from our patisserie are offered. As a refreshment, there is also an ice cream treat for young and old.

When is the restaurant open for dinner?

Our evening buffet is available daily from 17:30 to 21:30.

What is included in the Lisi All Inclusive board?

Our All Inclusive board includes our gourmet breakfast, our lunch buffet, our afternoon sweet hour, snacks throughout, our evening buffet, soft drinks as well as beer and wine.

Can special diets also be implemented during the stay?

Diets, vegetarian, vegan or e.g. gluten-free diets do not pose any problems. Please let us know before your stay.

When should I disclose allergies and food intolerances?

If possible, please let us know about allergies and food intolerances before your stay.

Do you have special children's food?

We offer special toddler buffets with Hipp products and a Lisi children’s buffet at lunch and dinner.

Do you offer baby food?

Baby food corner from Hipp, milk formula and various jars are available at all times. Baby plates & baby spoons, bibs, microwave for heating baby food.

Lisi World Indoor Playground

When is Lisi World open?

Our indoor playground is open daily from 9:00 am to 7:00 pm.

What is on offer at Lisi World?

We offer 500 m² of play, fun, excitement and much more with a programme that changes weekly.

From what age are the children looked after?

We ask for your understanding that children can only be looked after by our team from the age of 3 and as soon as they are diaper-free.

Are external guests allowed to use Lisi World?

We are happy to welcome non-hotel guests to Lisi World. However, we ask that you book in advance to ensure that there is sufficient availability.

Wellness & SPA

When is it allowed to use the wellness area?

Our wellness area is available to you daily from 8:00 am to 9:00 pm.

Do I have to bring my own towels or bathrobes?

No, you are welcome to use the bathrobe provided for you in the room in the spa area. You will find towels directly at the reception.

How warm is the water in the swimming pool?

Our indoor pool has a water temperature of 29°C.

Is the outdoor pool also open in winter?

No, our outdoor pool is only open in summer.

How warm is the water in the outdoor pool?

Our outdoor pool has a water temperature of 24°C.

What do you offer in the Wellness & SPA area?

Various saunas and relaxation rooms, fitness room, whirlpool and a tea lounge await you. You will find various beauty and massage treatments for a fee in our Wellness & SPA area.

From when can I use the sauna area?

Our sauna area is open daily from 14:00 to 21:00. In case of bad weather, however, the saunas are heated earlier.

Is it allowed to use the wellness area as an external guest?

You are also welcome to use our wellness area as an external guest for a fee. We kindly ask you to book in advance to ensure that there is sufficient availability.

Lisi Shop

What are the shopping and opening hours at the Lisi Family Hotel?

You can enjoy the shopping experience in our Lisi Shop daily from 8:00 to 21:00.

Are online orders possible?

Yes, we will be happy to send you your favourite products or gift items for your loved ones by post directly to your home.

Programmes & Courses

Is there a ski school at the hotel?

We work together with the Reith Ski School, which is on site daily at the hotel for questions and bookings. You are welcome to contact the team directly from 08:15 to 08:45 and from 16:30 to 17:30. As well as by telephone on: +43 5356 65496

Where can I rent ski equipment?

You are welcome to find a small ski rental shop directly in the hotel. Here you can find a small selection of skis, ski boots, ski poles and helmets. The ski rental is open daily from 08:15 to 08:45 and from 16:30 to 17:30.

What sports are possible in the immediate vicinity?


  • Curling at the Schwarzsee in Kitzbühel
  • Cross-country skiing in Reith bei Kitzbühel
  • Toboggan run at the Gaisberg in Kirchberg
  • Snowshoe hikes
  • Skiing area in Kitzbühel and Kirchberg: Hahnenkamm and Fleckalm cable cars
  • Further activities for our hotel guests (we ask for advance booking) free of charge at the Lebenberg Schlosshotel


  • Swimming in the Gieringer Weiher or Schwarzsee lakes
  • Cycling
  • Hiking
  • Tennis directly at the family hotel
  • Golf
  • Running
  • Walking
  • Climbing tower & Mountain Drop by Erlebniscamp+ directly at the family hotel
Does the hotel offer a shuttle service?

The hotel does not offer a shuttle service. However, you will find a ski bus stop a few metres from the hotel. The bus runs regularly and takes guests directly to the cable car.

Where can you buy ski passes?

The ski pass can be purchased directly at the hotel or at the ticket office at the ski lift.

What activities does the hotel offer?

Activities & courses: Billiards, tennis, climbing tower, mountain drop, ice skating, e-bike rental.

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